Refund Policy
When you can request a refund, what to send us and how we'll review it. Updated October 15, 2026.
The short version
Try the free trial before buying. If a paid subscription does not work as described, contact support within 7 days of purchase so we can troubleshoot or assess a refund under this policy.
When we refund
Eligible requests include unresolved service failures that prevent use of the subscription or an incorrect or duplicate charge. Give support the opportunity to diagnose and resolve the issue.
When we do not refund
Problems caused by an unsupported device, an inadequate internet connection or a player configuration may require troubleshooting rather than a refund. Used subscription time, misuse and requests outside the stated window are subject to review.
How to request a refund
Send your order reference, purchase date, account email and a clear description of the problem. Do not send your card number. Support will review the request and tell you the outcome.
Timing
Approved refunds are returned through the original payment method where possible. Your payment provider or bank controls when the credit appears on your statement.
Payment disputes
Please contact support promptly about any charge you do not recognise. This gives us an opportunity to investigate and resolve it. This policy does not remove rights available under applicable consumer law.
Contact
Send refund requests to support@lemotv.us.com or use the contact page.
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